Reviews
4.9 Stars. Trusted by Thousands.
Our Promise
At Frontline Automotive, every repair ends with a handshake and a promise: your vehicle leaves safer, straighter, and better finished than the day it arrived. For more than twenty years, that standard has turned first-time customers into lifelong customers across Brooklyn and beyond. We don't take a 4.9-star rating for granted — it is earned one panel, one paint blend, one phone call at a time. Our I-CAR and ASE-certified technicians treat every car as if it were our own, whether we are frame-straightening a daily commuter, color-sanding a luxury SUV back to factory gloss, or matching OEM finishes on an electric vehicle. Transparency is part of the process. We explain the damage, document the repair, and coordinate directly with your insurance company so you are never left guessing. The reviews below come from real drivers, real families, and real collision stories — each one a reflection of the trust we build from the moment you walk through our doors on Broadway. Ali, Al, and Alex help lead the team behind that work, and making the repair process easier for customers is what they focus on every day.
Google Reviews
Real Reviews From Frontline Automotive Customers.
Every review below was published on Google by a customer of Frontline Automotive in Brooklyn, quoted exactly as they wrote it. Filter by the kind of work they had done, or open our Google listing to read them there.
4.9/ 5
Based on 104 Google reviews
I got my front bumper upgraded to a newer style BMW and fixed my cracked windshield + all my dents. Fresh paint job too and I was just stunned. There seriously the best at what they do !!!!!!
Thank you so much to everyone at Frontline Automotive! These guys made a promise, and they stood by their word. They did an excellent job repairing my car, and the work was clean and professional. When they finished, they even polished my
Front line auto has been amazing since day one when the communication started. They tried every thing they can to do to make the no fault transaction go smoothly. They were always communicating with me to let me know what going on
Response from Frontline Automotive · a month ago
Thanks so much for the awesome review! Dealing with repairs after an accident is never fun, so we’re thrilled Sierra and Alex could make the process painless and take the insurance stress off your hands. Don't worry about a thing regarding the back and forth we completely understand how stressful it gets! We truly appreciate your loyalty and recommendations. Fingers crossed those parking lot hazards stay far away from now on, but we’re always here if you ever need paint or body work again. Drive safe!
junior was perfect in everything! From picking up the car, to helping me put the claim, and making sure the whole situation was taken care of. 100% recommend doing business with them!
- Painting
- Body & Trim
- Welding
- Air conditioning
- Service not listed
Been involved in a few car accidents, but always as a passenger. Last month, it finally happened when I was the driver. I go to Google and look for the best-rated body shop and find Frontline Automotive in my area. Immediately, Alex helped take care of me and assisted with filing my insurance claim. Along the way, his business partner Ali would pick up my calls and give me status updates on the damage done to my car. Throughout the entire process, they were very helpful, and even when the shop got backed up and I wouldn’t get my car in the timeliest of manners, Ali was kind enough to work with me on how much I would pay for the services. They helped to restore my left side bottom trim and even as a courtesy restored the paint on my car, so it looks brand new. Go to Frontline! The five-star reviews are telling the truth, and everyone who works here is really nice and will help take care of you
- Body & Trim
Where do I begin .. My car was damaged by a bus backing into the front of my car . The damage was bad and not knowing much about what to do just call a tow truck which my brother did. Here comes Alex #1 takes control of the situation takes the car to the shop gets insurance involved & adjuster few weeks later I get my car back and you would never know it was in a collision. It looks like I just bought it , but no sooner do I get the car home someone tried to break into it so who better to fix it … back to frontline it goes ! Thanks Alex # 1. & Alex # 2 for a job well done and my brother for finding you guys again THANKS !
- Painting
- Body & Trim
- Air conditioning
Awesome staff, Alex and his crew are great, reliable and fast workers. They will make sure your vehicle is running back to normal as if nothing happened to it. Amazing work, I’m very blessed to have had them work on my vehicle. Was recommended by a friend and they did not disappoint. 5 stars for their time, effort and service.
Response from Frontline Automotive · 10 months ago
Thank you, Keudy! It was a pleasure fixing your car for you!
I highly recommend Frontline, my car literally looked brand new. The job was definitely done by skilled professionals. But I highly recommend them because thier communications, insurance and parts knowledge, timeliness and follow through by Jeremy is 5 star. Jeremy gave me peace of mind and customer service par excellence. FYI I have used them twice now, same exact experience both time - 100%
- Painting
- Body & Trim
Response from Frontline Automotive · 10 months ago
Thank you so much, Cy! Always a pleasure serving you, thanks for choosing Frontline Automotive!
If you’re looking for an honest, high-skill auto shop in Brooklyn — this is it. Frontline Auto deserves a “10 out of 5 stars” for the quality of their work and, more importantly, for the way they treat people. Let me say this clearly: they do not — I repeat — they DO NOT and WILL NOT cheat you. In an industry where too many places upsell, exaggerate problems, or take advantage of customers who don’t know every detail about cars, Frontline Auto is the exact opposite. The owner’s approach is warm, caring, and genuinely customer-first. You can tell he takes pride in doing the right thing, and that attitude carries through the entire shop. They know what they’re doing, and they’re not just trying to “get you out the door.” They take the time to explain what’s going on, give you real options, and help you in every way possible — whether that’s prioritizing what needs to be done now vs. later, walking you through costs, or making sure the repair is done correctly the first time. And the quality? Immaculate. Their body work and precision are on another level — clean, detailed, and professional. This isn’t “just any shop.” This is the kind of place that treats your car like it matters, and it shows in the finished result. I’m not new to driving or dealing with repairs. I’ve been driving in the tri-state area for nearly three decades — easily 20,000+ miles per year every year. Over that time, I’ve been to all kinds of mechanics, body shops, dealers, repair chains, and parts shops across NYC, New Jersey, and beyond. With that perspective, I can confidently say: Frontline Auto will take care of you. If you have car trouble anywhere in Greater NYC or even in New Jersey and you’re willing to come to Brooklyn (or would like to get it towed) for quality and peace of mind, bring your car here. And if you care about your friends and family, recommend them here too — these guys will take care of you 100%. Frontline Auto earns trust the hard way: by being consistent, skilled, and honest. That’s rare — and that’s why they have my loyalty.
Top notch most worry free service ever after my car was damaged while parked in multi car accident. Ali handled my case and was so accommodating and attentive to my worries as well as health challenge. It no often to get great customer service these days and I’m grateful
Great service! Jeremy took great care to make sure the repairs ran smoothly and kept me updated throughout. He even dropped the car off with me to save me time. Top notch. Thank you.
- Painting
- Body & Trim
Response from Frontline Automotive · 10 months ago
Thank you for your patience, Marcus! It was a pleasure serving you, thanks for choosing Frontline Automotive!
Frontline Automotive did an amazing job! They fixed my car and it looks brand new. I trusted them from start to finish, the whole process was smooth and professional. The team was honest and reliable. Frontline will definitely be my #1 car shop from now on, and I’ll be recommending them to everyone!
- Body & Trim
Response from Frontline Automotive · 10 months ago
Thank you, Amela! It was a pleasure serving you!
Keep Reading
See The Full Story On Google
We are proud of the relationships behind these testimonials, and we invite you to read the full collection on Google. There you will find hundreds more verified reviews detailing everything from quick turnaround times to complex insurance approvals and classic-car restorations. If we have already repaired your vehicle, consider leaving your own review — your feedback helps us keep raising the bar for collision repair in Brooklyn and reminds our team why we do this work every day.
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Frontline Automotive
1903 Broadway, Brooklyn, NY 11207